Privacy Policy

Last updated: June 29, 2024

GENERAL
1. We, WashMate Ecopro Auto Care Services LLP, an entity registered under the laws of India, with registered office located at Hyderabad (hereinafter referred to as the “WashMate”, “We”, “Us” or “Our”) grant importance to the confidentiality and security of the information We collect from Our Users (defined hereinafter) and are committed to protecting their privacy.
2. This privacy policy (“Privacy Policy”) read with the applicable terms and conditions and other policies published and available on our website under the name and style of “https://www.washmate.in/” (hereinafter referred to as the “Platform”) and further read with any other applicable agreements or contracts between the User and the WashMate and its technical processors shall apply to all information as may be collected by Us through the Platform from persons who are using or accessing the Platform and/or availing the Services (defined hereinbelow) in any manner (hereinafter referred to as “User(s)”, “You” or “Your”).
3. This Privacy Policy is an electronic record, in the form of an electronic contract, under the Indian Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature and is a legally binding document between the Users and Us. This document is published in accordance with the relevant provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Information Technology (Reasonable Security Practices & Procedures & Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) issued thereunder, which mandate an intermediary, such as the WashMate, to publish a privacy policy for collection, use, storage, transfer/ disclosure of Personal Information including Sensitive Personal Information (defined hereinbelow) among other rules and regulations and agreements for Users. We reserve the right to change, modify, add, or delete portions of the terms of this Privacy Policy, at Our sole discretion, at any time, in the manner provided herein.
4. This Privacy Policy governs and sets forth the understanding in relation to the collection, usage, processing, storage, and disclosure of the information that We may collect, and You may provide to Us in connection with Your use or access of any the services or facilities as available on the Platform (collectively “Services”). You acknowledge that this Privacy Policy as well as other applicable terms and conditions of use and such other policies as may be framed by Us from time to time and published on the Platform mentioned above, together with any other applicable agreements or contracts between the You and Us will comprise Our collective agreement (“Agreement”) with You in relation to any Information Collected (as defined hereinbelow) by Us.
5. The purpose of this Privacy Policy is to inform You about Our collection, usage, processing, storage, security, and disclosure of the Information Collected, , from Users. It is reiterated that this Privacy Policy will apply to all Information Collected and processed by Us from You for the purpose of, in the course of, or as a result of Your use or access of the Services and the Platform.
6. For the purpose of this Privacy Policy, reference to “User” will mean any person(s) who uses, accesses, or avails the Platform and the Services in any manner (including representatives, legal heirs, executors, administrators, permitted assigns and successors in interest of the relevant User as may be applicable) and will include any other person(s) jointly participating in such use. Further, for the purpose of this Privacy Policy, We refer to any individual, group of individuals defined under law with whom We have a contractual relationship, including merchants, advertisers, deal partners, brands, businesses etc. as “Business Partners”; to any individual, group of individuals defined under law whose services are used by Us in order to provide certain Services to You through the Platform (such as third party payment processing provider and other vendors and service providers) as “Service Providers” and to Our associate, subsidiary, affiliate and/or group companies as “Entities”.
7. We collect and process the Information Collected from You in the manner provided herein, in written or electronic form, directly and indirectly, in accordance with this Privacy Policy in the course of or as a result of Your use of the Platform and the Services, including: when You sign-up on the Platform for the Services, through electronic communication with You (such as via e-mail, SMS), and when You browse, use, or access the Platform and/or avail any Services offered through the Platform. You acknowledge and accept that certain Personal Information about You may be automatically tracked during Your navigation on the Platform.
8. You acknowledge and accept that We may advertise certain products and services on the Platform which may be facilitated or offered by our relevant Business Partners and hosted or made available on third-party websites or applications hosted by such Business Partner. The Platform may contain links to such third-party websites or applications. The User agrees and understands that such third-party website(s) and application(s) are not under Our control and are subject to independent terms and policies of the relevant Business Partners. Once the User leaves Our servers, use of any information provided by the User will be governed by the terms of use and privacy policy of the operator of these website(s) and application(s). Hence, if You access these links or advertisements and submit Your information in connection with and/or for the purpose of these third-party products and services, You understand, acknowledge and accept that Your Personal Information and Sensitive Personal Information may be collected by third party vendors and service providers (offering such products or services) and the information submitted by You or collected from You may be processed be subject to the relevant terms and conditions and policies as may be maintained by Our Business Partners and Service Partners on applicable third-party platforms. We do not operate or control any activities on third-party websites or applications, or the products or services offered by any third parties, and We request that You review the privacy policy and terms of use on any such third-party websites, and of any third parties, before accessing and/or submitting Your information on such third-party websites, or to such third parties, in any way.
9. We collect and process Your Personal Information for and in connection with the purposes described herein subject to Your consent accordance with the Privacy Policy and the applicable laws in India. Any Information Collected is used only for and in connection with Your use of the Platform and any Services and strictly in line with Our business purposes, including for providing You with useful features and functionalities on the Platform, enhancement of the operation of the Platform and allowing use of all the listed features, and for responding to Your requests/queries in an efficient manner in the manner detailed herein.
10. By registering on or otherwise visiting, browsing, accessing, availing or using the Platform and/or Services in any manner and/or providing Us with the Information Collected, You acknowledge and accept the practices and policies outlined in this Privacy Policy, and hereby consent to Our collection, use and disclosure of Your Information Collected in accordance with this Privacy Policy. If You are not agreeable to this, You may not provide Us with the Information Collected and refrain from using this Platform and/or Services provided by Us. By using the Platform and/or Services provided by Us, consenting to provide Us with and providing Us with any of the Information Collected as We may request in connection with the purposes mentioned herein, You acknowledge that You accept the practices and policies outlined in this Privacy Policy and that these are applicable and binding to You as a User of the Platform.
11. You acknowledge and accept that You are lawfully authorized to provide Your information to Us and have the legal capacity to do so and to give Your legal consent for the collection and processing of such information by Us in the manner provided in this Privacy Policy. You hereby consent to Our collection and processing of Your Information Collected in the manner described in this Privacy Policy. If You are an Indian resident who has not attained the age of 18 (eighteen) years (under applicable laws in the jurisdiction You reside in and/or are accessing the Platform from), You may only use the Platform and/or the Services subject to the grant of consent from Your parent or legal guardian. We do not knowingly seek any Personal Information (including Sensitive Personal Information) from a person who has not attained the age of legal majority (under applicable laws in India and any other jurisdiction the person resides in and/or is accessing the Platform from). If You are a parent or guardian and You are aware that a minor in Your care has provided us with such information without Your knowledge and consent, please contact Our Grievance Officer in the manner provided in this Privacy Policy. If We become aware that We may have collected Personal Information (including Sensitive Personal Information) from any minors, We will take all reasonable and commercially appropriate steps to remove that information from Our servers and/or to deactivate the relevant User account associated with such persons as soon as reasonably practicable.
12. You acknowledge and accept that the collection and processing of Your Information Collected in accordance with this Privacy Policy shall not cause any loss or wrongful gain to You or to any other person. You acknowledge that anything done, caused to be done, whether expressly or impliedly in contravention of this Privacy Policy may render You liable for legal action. We shall not be held liable in any manner whatsoever if there is any error or deficiency by Us in Our business transaction with You due to any information You provide Us which is false or incorrect or provided in a manner contrary to this Privacy Policy or due to any withdrawal of Your consent. You acknowledge and agree to indemnify and hold Us (and Our employees, consultants, directors, representatives, and affiliates) harmless from any complaints, legal proceedings or claims filed or initiated by any third party against Us due to any breach by You of the terms of this Privacy Policy through any act or omission attributable to You.
INFORMATION COLLECTED AND USED
1. Personal Information
  1. When a User creates an account on the Platform, We may directly collect or ask the User to provide certain Personal Information including, but not limited to, the following:
    1. First and last name;
    2. Demographic data (such as time zone, postal address and residential address);
    3. Gender;
    4. Contact information;
    5. Username and password,
    6. If You communicate with Us, for example, via e—mail, registers with Us, any information provided in and through such communication may be collected by Us; and
    7. Address details provided by You at the time of booking our Services.
  2. Personal Information means any information about a User from which that person can be identified. It does not include data where the identity of a User has been removed (anonymous data) such as cookies, web beacons and other browsing information.
  3. Browsing information is information collected through cookies and web beacons to track what features or webpages, You have viewed on the Platform, and other information about Your browser and browsing behaviour. We use Your browsing information to improve the design and content of the Platform, to provide You better Services. All such information is stored or used for providing Services and under no circumstance are any of these details made available in the public domain. However, We may use this information to share with You additional and/ or upcoming information regarding the Services offered by the Platform.
  4. Because cookies and web beacons are the technology generally driving collection of browsing information, you can also block cookies to control data collection related to interest-based advertising. You can typically do so through Your browser. For instructions, check Your browser’s technical information. Preventing Your browser from accepting cookies prevents the collection of Your browsing information for purposes of delivering interest-based ads. However, it may also disable or interfere with other features on the Platform. For example, cookies allow WashMate to remember Your preferences and choices when You logout of Your account and then later when You login again. Cookies allow Us to recognize You as an account holder when You return to the Platform.
  5. We may disclose any information We may deem necessary, in Our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. Such transfer or disclosure shall be for lawful purposes only. Further, such transfer or disclosure of Your Personal Information to other third parties shall only be done once it is ensured that the third party receiving such information has implemented the same level of security practices as We have.
  6. We take Your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose Your Personal Information in the event it is required to do so by applicable law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when We deem it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply Our terms and conditions.
2. Sensitive Personal Data
  1. Certain categories of Personal Information are considered as sensitive under the SPDI Rules. Users may choose to share such Sensitive Personal Information (defined hereinbelow) when requested by WashMate directly at the time of registration on the Platform.
  2. WashMate collects and processes the above-mentioned information only when it is essential to offer its Services to the User after notifying the User and obtaining valid consent.
  3. By sharing any Sensitive Personal Information with WashMate, the User understands and agrees that We may collect, use, or share this information with any third parties for the purpose of processing User’s service request(s) and rendering Our Services.
  4. It is hereby clarified that “sensitive personal data or information” as defined under the SPDI Rules, principally, the details of Your password for Your account with Us and other details as the User may communicate or submit to Us. As defined under SPDI Rules, and for the purpose of this Privacy Policy, reference to “sensitive personal data or information” herein shall mean Personal Information relating to: passwords; financial information such as bank accounts, credit and debit card details or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; information received by Us under lawful contract or otherwise (“Sensitive Personal Information”). It is clarified that if any such information about You is freely available in the public domain, it shall not comprise Sensitive Personal Information for the purpose of this Privacy Policy.
FAILURE TO PROVIDE INFORMATION
1. If a User fails to provide certain Personal Information when requested, We may not be able to provide the best of Services to You, or We may be prevented from complying with Our legal obligations.
2. You hereby accept and agree that We shall not be held liable in any manner whatsoever if We are unable to perform Our Services or if there is a deficiency in Our Services to You due to Your failure to provide such Personal Information.
3. You agree that You shall not file or initiate any complaints, legal proceedings or claims against WashMate and/or Our employees, directors, associates etc., in this regard.
PROCESSING OF INFORMATION
1. You acknowledge and accept that any Information Collected shall be primarily processed in India by WashMate subject to data protection regulations and applicable laws in India. Your Personal Information (including Sensitive Personal Information) shall not be shared with or disclosed to any third parties by WashMate except in the manner provided in this Privacy Policy. We will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard Your information/data in accordance with this Privacy Policy equivalent to the security standards maintained by Us. You further acknowledge and accept that such third parties may have their own security standards to safeguard Your information or data in accordance with applicable laws. By agreeing to this Privacy Policy, You acknowledge and accept that You are providing WashMate with Your explicit consent to collect and process Your Information Collected in the manner and for the purpose(s) defined in this Privacy Policy.
2. We collect and process Your Personal Information in the manner provided in this Privacy Policy in accordance with applicable laws.
3. In case You have any concerns in the processing of Your Personal Information, please reach out to Our Grievance Officer in the manner provided in this Privacy Policy.
INFORMATION COLLECTED
1. You acknowledge and accept that WashMate may collect Your information (including Your Personal Information and Sensitive Personal Information as listed below) of the nature mentioned herein from You for and in connection with the purposes mentioned herein in the course of, or as a result of, providing Services to You through the Platform and through Your use of the Platform (collectively “Information Collected”). Subject to clause 1.8 herein above, We may collect the Information Collected in the following ways: as information submitted or supplied to Us by Users on the Platform; as information automatically tracked by Us during Users navigation on the Platform; and/or as communicated to Us via e-mail or other electronic mode in the manner provided in this Privacy Policy. Further, We may combine and process the Information Collected along with any other information about You, which is available to Us in the public domain or which You have otherwise provided to Us.
2. We may collect Personal Information such as Your name, username, e-mail address and other details associated with Your User profile when You sign-up on the Platform for the Services. We may collect certain Personal Information linked to the e-mail account used by You to sign-up for Services on the Platform, principally, the username and profile details provided by You at the time of sign-up.
3. We may collect Personal Information and non-personal information about You including details of Your IP address, mobile device and any other statistical and technical and other information that may be required or be related to rendering the Services in an efficient and timely manner or to verify Your account with Us. Certain information and technical data about Your hardware devices and geographic location may be automatically collected when You access or register on the Platform. We may also collect information about Your activity on the Platform, such as information about Your account usage, as well as information about how You interact with the Platform and Your preferences.
4. We collect communications between You and WashMate, and any related information. If You communicate with Us through electronic means in the manner described in this Privacy Policy, (such as via e-mail), You accept that any information, including Personal Information, provided in such communication, such as Your contact details, may be collected by Us.
5. By choosing to provide such information, You consent to Our processing of that Information Collected in the manner mentioned in this Privacy Policy.
6. All the above Information Collected is stored or used by Us only for the purposes mentioned herein. We use the Information Collected for the Platform and Services in the manner mentioned in the Privacy Policy.
7. All payments made or received by You in connection with the Services offered on the Platform are processed and facilitated by the relevant Service Provider (s), the names of which We mention on the Platform, engaged by us for this purpose (“Payment Service Provider(s)”). Users to note that the relevant Payment Service Provider engaged by Us may collect Your Personal Information including any Sensitive Personal Information User may submit in connection with payment purposes as and when the User opts to makes or collect any payment in connection with the Services subject to the independent terms of use and privacy policy maintained by the Payment Service Provider.
TRANSFER AND DISCLOSURE OF INFORMATION

You acknowledge and accept the following:

WashMate only collects, uses, and processes Your Personal Information (including Sensitive Personal Information) for the purposes mentioned herein or otherwise as part of Our Agreement with You. WashMate does not disclose or transfer Your Personal Information to other third parties without Your consent. WashMate may disclose or transfer the Information Collected to third parties only in the manner and for the purposes mentioned hereinbelow.
Other than is specifically stated in this Privacy Policy, We will only disclose or transfer the Information Collected in the event required to do so under applicable laws, rules and regulations or under directions from a law enforcement agency, governmental official, legal authority or pursuant to similar requirements applicable to Us. WashMate may disclose or transfer the Information Collected in its sole discretion in accordance with this Privacy Policy when We deem this necessary in order to protect Our rights or the rights of other persons and Users, to prevent harm to such persons or User or property, to fight fraud and credit risk, or to enforce or apply the Privacy Policy and Agreement, as and when deemed necessary in line with applicable laws.
We may disclose and transfer the Information Collected in the manner mentioned above only if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders or for other legal processes under applicable laws. We may disclose and transfer and share Your Personal Information with government or judicial or other competent legal bodies (such as law enforcement agencies) in the good faith belief that such disclosure is reasonably necessary to enforce Our Agreement, respond to claims or orders or notices or other lawful requisitions or for purpose of compliance with applicable laws and regulations. Such transfer or disclosure shall be for lawful purposes and made subject to applicable laws in India.
WashMate may disclose, transfer, and share the Information Collected with third parties such as the Entities in line with Our business purposes including business research, analysis, and development in connection with the Services provided on the Platform. We may disclose and transfer the Information Collected to third parties to facilitate the restructuring of Our business subject to Your consent in the manner mentioned in this Privacy Policy. Such disclosure and transfer are undertaken by Us subject to Your consent and the Agreement for lawful purposes in line with this Privacy Policy. In relation, to Our business, We may share, disclose and transfer the Information Collected for the purpose of obtaining professional advisory or services such as in relation to tax, regulatory and legal compliances, or in case of any major event such as merger, acquisition, sale and/or transfer of assets, or in case of any force majeure event, or as part of any merger, sale of WashMate assets or acquisition, or in the event of insolvency, bankruptcy, or receivership to Our professional advisors, consultants, Entities or other third parties. Such transfer shall be made subject to Your consent in the manner specified to You under the Privacy Policy. The transfer of the Information Collected to other third parties in the manner mentioned will only be done once it is ensured that the third party receiving such information has implemented the same level of security practices as We have.

USE OF INFORMATION COLLECTED

You acknowledge and accept the following:

We use the Information Collected only for and in connection with the Services and the business transactions between You and WashMate on the Platform in the manner mentioned herein subject to the applicable laws.
Your Personal Information and Sensitive Personal Information (such as the password associated with Your account with Us) is principally used by Us for creating and maintaining Your User account on the Platform and for offering You the Services. We may combine the Information Collected and use and process it along with other information about You that We may have collected automatically through Your access or use of the Platform, as well as any other information You may choose to provide Us in the manner mentioned herein.
We may also use the Information Collected to contact You and share additional and/or upcoming information with You regarding: any changes made by Us in the Services or Platform; any aspects which are likely to impact the Services or Platform; Our requirements or instructions for and in relation to the Platform or Services and the scope thereof; to enforce the Agreement or for other important notifications in this regard; and for any other purpose as may be specified to You as part of Our Agreement or otherwise specified to You in the written communication You receive from Us from time to time.
We may also use the Information Collected to the extent We are lawfully mandated or required to do so under applicable laws and for lawful purposes in accordance with this Privacy Policy and the applicable laws, such as for the purpose of responding to the judicial process, providing information to law enforcement agencies or any government agency in connection with a query/investigation as permitted by law, to identify security breaches and attacks, investigate, prevent, and take action on illegal or suspected fraud or money laundering activities and conduct forensic audits as part of internal or external audit or investigation as required by law or government bodies or agencies located within India or outside jurisdictions.
We use Your Personal Information only for legitimate purposes under the applicable laws for and in connection with Our business purposes, which generally include the following:
1. to contact You as and when necessary;
2. to maintain any registered accounts that You may hold with Us;
3. for verification or authentication of Your account;
4. to request for reviews of the Platform and/or Services, or any other improvements thereto;
5. to prevent any misuse or abuse of Your account and information and to detect and protect against occurrence of error, fraud and other criminal activity on the Platform;
6. for responding to the judicial process and providing information to law enforcement agencies or any government agency in connection with a query/investigation on matters as permitted by law in the manner mentioned herein;
7. for Our business requirements, including for record keeping, reports, data processing, statistical or risk or other analysis, for review, for improvement of the Platform and Services, to help diagnose problems with Our servers, to resolve disputes or complaints pertaining to the Platform and Services, troubleshoot problems, to enforce this Privacy Policy and to administer the Platform and Services; and
8. for any other purposes as detailed herein or as We may detail to You at the time of collection of Your information or may communicate to You in writing.
We may use Your Personal Information for marketing and advertising the Platform and Our Services and certain third-party products and services (including of Our Entities) to You (such as by displaying advertisements and links to Business Partner third-party websites on the Platform in the manner mentioned herein). Prior to any direct marketing or commercial operation (for example for sending the newsletters or commercial offers), We will first obtain the User’s consent, either upon creation of an account by the User on the Platform or later by allowing the User to indicate User’s choice in the account settings. The User may withdraw User’s consent to such marketing at any time, directly by clicking on the unsubscribe link available on each communication received, or by modifying Your account settings on the Platform, or by reaching out to Us using the “Contact Us” form available on the Platform.
Users to note that the relevant Payment Service Provider engaged by Us shall directly collect the Personal Information including Sensitive Personal Information (as may be required) that User may submit in connection with payment purposes when the User opts to makes or collect any payment in connection with the Services subject to the independent terms of use and privacy policy maintained by the Payment Service Provider.

REVIEW AND CORRECTION OF INFORMATION

You acknowledge and accept the following:

We grant Users the opportunity to review, correct and amend the the Information Collected. You may review and amend details associated with Your account and profile with Us through accessing Your account with Us or by contacting Us in accordance with this clause. You may intimate Us of any omissions or errors in any other Personal Information that You may have previously submitted to Us by email on hello@washmate.in. Upon receipt of a verifiable request from You, We will use commercially reasonable efforts to correct the inaccurate Personal Information taking into account the nature of the information and the purposes of the processing and in accordance with applicable laws and regulations.
You acknowledge and accept that We are not responsible for the authenticity of any Information Collected that You provide to Us. You are solely and exclusively responsible for providing Us information about You that is true, authentic, and correct in all aspects and particulars. You shall have the sole responsibility to intimate Us and request correction of inaccurate Personal Information maintained by WashMate about You.

INFORMATION STORAGE AND SECURITY

You acknowledge and accept the following:

The security of the Information Collected is important to Us and We have implemented commercially reasonable robust physical, managerial, operational, and technical security measures to protect the loss, misuse, and alteration and to preserve the security of Your Personal Information as may be in Our possession. We follow leading industry standards to protect the Personal Information submitted to Us, both during transmission and once We receive it, in the manner provided in this Privacy Policy. The Information Collected is stored in electronic form but may also be converted to physical form from time to time, if deemed necessary. We take necessary precautions to protect Your Personal Information both online and off-line and implement reasonable security practices and measures that are commensurate with respect to the information being collected and the nature of Our business.
Although We make best possible efforts to store the Information Collected in a secure operating environment that is not open to the public, You understand that there is no such thing as complete security, and We cannot guarantee safety or security of Your information in case events beyond Our control occur, both during transmission of Your information and once We receive it and thus cannot guarantee that there will be no unintended disclosures of Your information. If We become aware that Information Collected has been disclosed in a manner not in accordance with this Privacy Policy, We will use reasonable efforts to notify You of the nature and extent of such disclosure as soon as reasonably possible and as permitted by law.
We retain the Information Collected for as long as is reasonably necessary for the purposes listed in this Privacy Policy to provide You with access to Our Services and Platform. However, You acknowledge and agree that We may retain certain the Information Collected of User for a longer duration of time at Our discretion for other purposes, strictly purposes which are in line with Our business operations, such as research and development in connection with the Platform and Services and for any regulatory, tax or accounting requirements and other compliances We are subject to under applicable laws.
WashMate will retain the Information Collected on its servers for as long as is reasonably necessary for the purposes listed in this Policy. In some circumstances We may retain Your data for longer periods of time, for instance where We are required to do so in accordance with any legal, regulatory, tax or accounting requirements. Where your personal data is no longer required, We will ensure it is either securely deleted or stored in a way that it’s no longer used by WashMate.
The security of the Information Collected is important to Us. We follow generally accepted industry standards to protect the Information Collected, both during transmission and once We receive it.

USER CONSENT AND PERMISSION

You acknowledge and accept the following:

User may communicate any grievances or concerns regarding User’s Information Collected to WashMate by reaching out to Our Grievance Officer in the manner provided in this Privacy Policy. In case the User opts to decline to provide consent or withdraw any consent granted to Us in respect of collection or processing of the User’s Sensitive Personal Information, the User should clearly intimate Us of such request in writing to hello@washmate.in. In such case the User acknowledges and agrees that the User’s actions may interfere with or render it impossible for Us to offer any further Services to You and We may be forced to limit, suspend or terminate Your access to the Platform and/or the Services
User hereby agrees and acknowledges that We shall not be held liable in any manner whatsoever if We are unable to perform Our Services or if there is a deficiency in the Services provided by Us due to any Information Collected which is incorrect or due to any withdrawal of User consent.
We provide Users with the opportunity to opt-out of receiving non-essential (promotional, marketing related) communications from Us, once You sign-up on the Platform, by sending an e-mail to the following email address: hello@washmate.in. To the extent We use Your Personal Information to market to You, We will provide You the ability to opt-out of such uses. In case, You choose to do so then Your access to the Platform may be limited, or We might not be able to provide the Services to You.
You agree that We do not need any additional or further consent from You to use the Information Collected in accordance with this Privacy Policy to carry out Our legal obligations or exercise specific rights.

CHANGES TO PRIVACY POLICY

You acknowledge and accept the following:

You acknowledge and accept that WashMate may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way WashMate treats User’s Personal Information, or in the Privacy Policy itself, WashMate will display a notice on the Platform and may intimate Users concerning relevant changes in the Privacy Policy via an e-mail, so that You may review the changed terms prior to continuing to use the Platform and Our Services.
Unless stated otherwise herein or otherwise informed to You in writing by WashMate, WashMate’s current Privacy Policy applies to all information that WashMate has about You. If You choose to maintain Your account with Us and/or use the Platform or the Services in any manner after any notice of changes or updates made by Us in Privacy Policy is published on the Platform or informed to You over electronic communication via an e-mail in the manner provided herein, then You hereby consent to the changed terms of Our Privacy Policy.

GRIEVANCE REDRESSAL
1. In case You have queries or concerns pertaining to the Privacy Policy or Our use of the Information Collected, You can direct any questions or complaints to Us by contacting Our designated grievance officer (“Grievance Officer”) in writing via e-mail and/or by post using the contact details mentioned herein below. Any communication pertaining to any discrepancies, points of concern or grievances as regards the Privacy Policy and any complaints, abuse, or concerns with regards to content and/or breach of the terms herein must be immediately informed to the Grievance Officer (using the contact information mentioned below) in writing. WashMate shall not be responsible in the event that You address any communication to any non-designated person in this regard.

Name : Pramod Reddy Jayavarapu

Email Address: pramod@ideadeck.in

You acknowledge and accept that You will provide Our Grievance Officer with all necessary information and/or documents to enable the Grievance Officer to resolve the issue.

The grievances received under this paragraph shall be dealt with in adherence to the timelines specified under the Information Technology Act, 2000 and the applicable rules notified thereunder. While We try to respond to all legitimate requests as soon as possible from the date of receipt of the query, occasionally it may take Us longer than the same if Your request is particularly complex, or You have made a number of requests, or You have not provided all necessary information/documents to enable the Grievance Officer to resolve the issue. In this case, We will notify You and keep You updated.